Content management vs. knowledge management
InQuria
Description
This e-book, offered by customer experience management specialist InQuira, identifies the key differences between a CMS and a knowledge management system (KMS), and makes the case for why a KMS platform is essential for managing knowledge-driven Web sites.
Company Overview
InQuira's products and people help organizations deliver the superior user interactions that boost service levels and sales. InQuira's solutions have been proven in the most demanding customer environments by many of the world's premier enterprises.
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